Our Guarantee & Warranty - Tilehurst Roofing Sacramento

The Tilehurst Roofing Sacramento Guarantee

At Tilehurst Roofing Sacramento, the guarantee isn’t a line at the bottom of an invoice. It’s the reason we put the price in writing before a single shingle comes off the roof, and the reason our crew doesn’t leave the job until you’re holding a written warranty in your hand. We’re a Kingswell family company, founded in 2000, and we operate on a simple rule: if it’s not done right, we make it right. For a full year after the job, that rule is called the 365-Day Done Right Promise. It’s not a marketing slogan. It’s a documented commitment, and Greg Holloway stands behind it personally.

What’s Covered

Every guarantee we offer is explained in writing before the work begins. Here’s what that means for a Sacramento homeowner, in plain terms:

• Workmanship on every repair and replacement. If our installation or repair fails inside the guarantee period, we return at no charge to correct it. That’s the floor, not a premium add-on.
• Parts and materials handling. We work with GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, and we install each product according to the manufacturer’s specifications. If a material issue comes up, we coordinate the resolution.
• Cleanup and job site condition. The Kingswell Way says leave the place cleaner than we found it. That means no nails in the driveway, no shingle scraps in the flower beds, no surprises hiding in the grass after we’re gone.
• On-time arrival. We show up in the window we gave you. If that changes, you’ll know before the window closes, not after.
• The price we wrote down is the price you pay. Written Price Before Any Work Starts is a Kingswell policy, always included and never negotiated away. No change orders creep in, no “we found something” surprises pad the bill.

After a Sacramento summer, roofs tell you a lot about how they were installed. Shingles that were nailed wrong will cup and curl by August. Flashing that wasn’t lapped properly will let water in when the first real storm hits in November. That’s why we put the guarantee in writing before the crew leaves. You get it the day the work is done, not mailed two weeks later from an office you’ve never seen.

Our Satisfaction Promise

If you’re not satisfied with the work, we want to hear about it the day you notice it. Not the day your neighbor points it out, not the day the leak shows up on the ceiling. The make-it-right process is simple: call us, we send a technician to look, and if the work isn’t right, we fix it. That’s the whole process. No forms, no escalation phone tree, no waiting for a regional manager to call you back. A live person answers the phone 24 hours a day, seven days a week, including evenings and weekends. You’ll talk to a person, explain the problem, and get scheduled.

The Free Second Visit is part of this. If a repair fails inside the guarantee period, the return trip is free. The inspection is free. The correction is free. We don’t charge to look at our own work, and we don’t ask you to prove anything beyond showing us what’s wrong. Greg has been doing this long enough to know that a warranty only matters if the company answers the phone when you call to use it. That’s why we keep the phone staffed around the clock.

Licensed & Insured Backing

Licensing and insurance are the guarantee behind the guarantee. They mean the business answering your call is accountable to the State of California, not just to its own promises. Licensed & Insured means the crew on your roof is covered if something goes wrong, and the work is done to code, with permits pulled and inspections passed when the job requires them. We carry the credentials a legitimate Sacramento roofing contractor should carry, and we’re glad to show them. Ask when you call. If a contractor hesitates to show proof of insurance, that’s your cue to call someone else.

Every Tilehurst Roofing location is independently owned and operated under the Kingswell Guarantee, which gives you the same written price, written warranty, and 365-day accountability no matter which location you work with. Greg Holloway owns Tilehurst Roofing Sacramento, and his name is attached to the work we do. That’s a different kind of guarantee than a corporate phone number.

Written by Greg Holloway, Owner at Tilehurst Roofing Sacramento, serving Sacramento since 2000.